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HomeCustomer ServicesPrivacy & Security

Privacy & Security

Northern Pet Trade is committed to protecting your privacy. This policy explains how we use the information we collect about you, how you can limit our use of that information and the procedures we have in place to safeguard your details.
  • When you register on our website we need to know your name, address, email address and a security password so you can log in in the future. When you place an order we also need to know your payment card details and telephone number in case we need to contact you about the order.
  • We need this information to process the order that you place.
  • Some of the information may be passed to our agents or sub-contractors in order to fulfil the order - for example the courier who delivers the order. They may also contact you by telephone if for example they are unable to locate the address.
  • We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us improve the website and service, and may provide this information to third parties. This will not include any information that can be used to identify any individual.
  • We may also wish to provide you with information about special offers and new products or anything else we think may be of interest either by email, through the post or other means. If you would rather not receive this information please opt out when you register or at any time afterwards.
  • Other than as detailed above and as required by law we will not sell or pass your details to anyone outside Northern Pet.
Cookies are small text files sent from our website server to your internet browser and then sent back each time you access the website in future. This website uses cookies to store session information - e.g. the contents of your basket - and for log in purposes. If you turn cookies off on your browser you may not be able to access all features of the website.
Protecting your information
We have never heard of a case where using this website resulted in fraudulent use of a customer's payment card. We use industry standard Secure Socket Layer encryption to pass your order from the website to our back office systems and your credit card details are never held unencrypted on any server.
When we receive your order the details are stored in our order processing system. Only the first 4 and last 4 digits of your valid payment card details are visible to our customer services staff and the security code is not retained after the initial authorisation. Firewalls are installed to prevent unauthorised access and anti-virus and spyware software is installed and kept updated on all our computers.
Data Controller
The Data Controller connected with this website is Northern Pet Company, 21 Cuba Estate, Ramsbottom, Bury, BL0 0NE.
Updating your details
If any of your details change, including name, address and email address, please update them in the "My Account" section of this website immediately.

Your consent
By using the website and submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However we have taken the steps above to improve the security of your information as far as possible. By submitting your information you consent to these transfers.
We welcome your views about our website and privacy & security policy. If you would like to contact us with any queries or comments please write to us at
The Data Controller
Northern Pet Trade
21 Cuba Estate

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